The help desk project represents the application of skills and principles taught in a real-world setting. The resources on this page are intended to support the implementation of the course and the help desk project.

Introduction to the Help Desk Project
Learn more about project and collaborative-based learning strategies and how you can incorporate these strategies into the help desk project.

Curriculum Management
View ideas for implementing the six nonlinear units as you create an authentic technology support center at your school.

Classroom Setup (pdf)
By Court Levy, instructor at Helix Charter High School, La Mesa, California. Court Levy shares a typical lab and network configuration for implementing the OS Help Desk curriculum. Download the PDF

Sample Help Desk Home Page
The Help Desk Home Page is the entry point for users of the help desk. It contains a description of the service, steps for reporting and solving a problem, a QuickTime infomercial made by the team, links to self-service resources, and a link for obtaining service.

Help Desk Home Page Template
You can download and customize this blank version of the Help Desk Home Page for use on your school intranet.

Ticket Manager Login
The front page for the ticket management database, used for staff and user logins and setting up your group account.

21st Century Skills Correlations
Link to 21st Century career and classroom skills.

Individual Learning Plan (pdf)
Use this template when you meet with students and create their learning plan for this course. Download the Template.

Skill Assessment Tools
Tools to help assess student readiness and skill levels for Mac OS and Customer support skills.

Help Desk Examples
View sample ideas, documents, and implementation strategies created and used by schools around the country.